The UPS Store in 16459 Merchants Lane

Customer Reviews about The UPS Store:

• ★ ★ ☆ ☆ ☆
  Shipped a package that was size of laptop box and it costs me almost $40 just to package the item. Will never go back there again for packing services. I could have bought my own stuff and packed at least 6 more items if not more. If I knew it was going to cost that much I never would have had it packaged.
  By mike whitlock, August 25, 2017
• ★ ☆ ☆ ☆ ☆
  I know that good help is hard to find, but when your customer service rep completely botches the opening of a mailbox and then lies about what she told the customer at time of opening...you have a serious integrity problem. If it weren't for the fact that my husband and I already changed our address and got new licenses etc, I would have closed my PMB today instead if fixing the paperwork. Jenny was extremely helpful and friendly but the other associate really lacks customer service and integrity. I'm appalled by the way she spoke today, lying about how we said we didn't want my husband on the mailbox when the day we were in to open it, he had his Id's out waiting for her. We even asked her about putting him on it and she said he didn't need to be... The THREE times we were in there trying to get the box open with her, she was more concerned about the young gentleman that was hanging out than doing her job. And the be talked to the way she did when I called the other night with a question about hours. I apologize for making her have to do work, but I kinda thought that is what she is getting paid for. Far cry from the first time I went in and Amar assisted me. I felt confident going with UPS but not, even though I fixed the paperwork with Jenny, I feel uneasy and a little regretful about my decision. And from reading other reviews, it appears I am not the only one that has had foul dealings with this young lady.
  By jill renee, April 15, 2017

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